We aim to provide full and accurate information about our History Masterclasses. If there are changes, we will tell you promptly. If something does go wrong, we will try to put it right.
- Booking conditions
Bookings with History Masterclass are accepted only in accordance with the terms and conditions set out below. In these Booking Conditions references to ‘you’ and ‘your’ include all persons on whose behalf a booking is made (or any of them). ‘We’ are History Masterclass, registered limited company no. 10292723. Our registered offices are: c/o Astons Accountants, 19/21 Manor Road, Caddington, Bedfordshire, LU1 4EE.
Our contract with you: The contract between us comes into existence when we receive your booking form and payment for your History Masterclass. We undertake to provide you with the History Masterclass described on the website. If you make a booking on behalf of others as well as yourself, we shall take it that you have the authority of each of those other people to enter into the contract on the basis of these booking conditions and that you and they have agreed to be jointly and severally liable to us. If we are unable to accept your booking, we will return your payment to you immediately. We reserve the right to refuse to accept a booking without necessarily giving a reason.
If you have to cancel: If you wish to cancel we must be informed in a letter/email from the person who made the booking, and there will be a charge, which varies according to the period of notice you give.
Up to 60 days before the History Masterclass, the full cost of the Masterclass will be returned. Thereafter a percentage of the cost of the History Masterclass will be retained:
- Between 59 and 30 days – 50% of cost retained
- Between 29 and 15 days – 70% of cost retained
- Between 14 days and 3 days: 100% of cost retained
We take as the day of cancellation that on which we receive written confirmation of cancellation. You may not transfer your payment to another History Masterclass.
Transfer of booking: If you are unavoidably prevented from attending the History Masterclass you may (up to 7 days before the Masterclass), find another person to take your place. This right of transfer is subject to a fee of £25 per person. You may not transfer your payment to another History Masterclass.
Concessionary rates: Concessions apply for anyone aged under 18, students, and anyone in receipt of Jobseekers’ Allowance or Income Support. Attendees must bring proof of eligibility on the day of attendance (namely, a passport; student ID card or letter from your university/college; or a letter from the Inland Revenue or the Department of Work and Pensions dated within the last three months as proof of receipt of Jobseekers’ Allowance or Income Support). Attendees under the age of 16 must be accompanied by an adult.
If we cancel the History Masterclass: We might decide to cancel a History Masterclass if there are insufficient bookings for it to be viable. In such unlikely circumstances, we would refund everything you had paid to us.
The limits of our liabilities: Compensation will not be payable and no liability can be accepted in cases where we are unable to provide your contracted History Masterclass as a result of force majeure (‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.)
If we have to make changes: Circumstances might arise – such as a speaker’s sickness – which prevent us from operating a History Masterclass exactly as advertised. We would try to devise a satisfactory alternative, and we would, if practical, advise you in advance of the Masterclass, but we may not always be able to do so and are not obliged to do so. If you decide to cancel because the alternative we offer is not acceptable we would give a full refund.
Complaints: In respect of matters arising during the Masterclass, these must be reported to our staff immediately so that any problem may be remedied on the spot. Our priority is to offer you an enjoyable experience, and we will do what we can to remedy any complaint. However, if we are unable to help, and you still have a complaint, you should put it in writing at the time and then send it to us within 30 days of the Masterclass. Failure to take these steps may hinder our ability to investigate and resolve the problem and, in consequence, your rights under the contract may be affected. We regret we cannot accept liability for any claims which are not notified to ourselves and/or our suppliers strictly in accordance with this clause.
Special requests: If you have any special requests, please inform us of these in writing at the time of booking. We will advise the relevant suppliers but cannot guarantee that such requests will be met. Furthermore, History Masterclass has no liability to you if such requirements are not met. We regret we cannot accept any conditional bookings, that is, any booking that is specified to be conditional on the fulfilment of a particular request.
Behaviour: When you book a Masterclass with History Masterclass you accept responsibility for the proper conduct of your party. History Masterclass reserves the right in its reasonable discretion to ask to leave any member of your party whose conduct is disruptive or detrimental to the enjoyment of other clients, or whose conduct may prejudice the reputation of History Masterclass with our suppliers or venues. In that situation, History Masterclass shall have no further responsibility or liability to you.
Website accuracy: All information is given in good faith and believed correct at the time of publishing. Whilst every effort is made to ensure accuracy, occasional errors do occur; you must therefore check details carefully.
English Law: These conditions form part of your contract with History Masterclass Ltd and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.
We do our utmost to protect your privacy. We ensure that we have appropriate physical and technological security measures in place to protect your information, and that when we outsource any processes that the service provider has necessary security accreditations.
- We collect and use individual client details only where we have legitimate business reasons and are legally entitled to do so.
- We are transparent in our dealings with you as to what information about you we will collect and how we will use your information.
- We use personal data only for the purpose(s) for which they were originally collected.
- We do not share your personal information with others for marketing purposes.